Monthly Archives: October 2011

Cyberserve: The Best Laundry Service in the Business

Lou Romano is pleased with the laundry room SDI installed for him at his 4-unit building in NJ.

What is Cyberserve? Cyberserve is the simplest way to operate a laundry room. Cyberserve makes operating a laundry room easy for residents, building owners, and property managers.

• Residents pre-pay online using their credit or debit card

• No need for coins or cash

• Residents can pre-pay along with rent or common charges

• Owners and managers never worry about collecting cash or coins

• Eliminates security issues of theft or tampering

Cyberserve works in ANY size building, from three units to three hundred units! SDI will come to your building and set up a laundry room at little or no cost to the property owner. Residents will be thrilled to have this on-site amenity, and owners can relax, because SDI will maintain and service the machines. No collections are needed, because residents use Smart Cards to run the machines, which are loaded by paying online with a credit or debit card. OR, property owners can offer pre-paid $10 or $20 Smart Cards to residents that they can buy any time from the landlord, or pay for along with their rent. Property owners pay a reasonable monthly fee to SDI for installing and maintaining the machines, and keep the rest of the laundry room income. It’s a WIN-WIN solution!

“The SDI machines are the best,” says Lou Romano, owner of a four-unit residence in River Edge, New Jersey. “I love the fact that I’m not counting quarters. I feel like I’m part of the new world of technology, especially when the checks come in.  My tenants are thrilled as well.”

“Your staff performed a difficult installation with zero problems and we were able to open the laundry room as promised to the tenants of this building,” says co-op board member Robert Blum. “Your team did a great job in welcoming tenants and teaching them how to use the equipment.”

Colleen Fay, one of our customers in White Plains, tells a story of how SDI staff helped her solve a problem in her laundry room: “I encountered a problem with one of the washers in my building which stopped in the middle of the cycle and would not restart. I called the “800” number on a Saturday night about 9PM. The customer service people were very friendly, they suggested some things to try and then contacted a service rep who called me back within 15 minutes.  He told me how to get the machine open and then called me back to be sure I was able to get my clothes out of the washer. The following morning (Sunday) someone called me to be sure the problem was resolved and assured me I would be refunded for the additional use of the machine. So often these days customer service leaves a lot to be desired, but these folks did their job well. I wanted to thank you and them for their help.”

“SDI suggested we install Smart Card machines into our larger buildings, which we did. We increased the prices, increased revenue and SDI helped make the process totally smooth,” says Karen Fry of Columbia University.