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Category Archives: Coinmach Merger

Advances in Laundry Room Technology Make Life Easier While Reducing Carbon Footprint

New technology, like real time washer and dryer availability and text notifications when your wash or dry cycle has finished, are making life easier for thousands of New Yorkers. Rather than being tied to the laundry room or constantly frustrated by finding all the machines in use, you can breeze through laundry day with a minimum of inconvenience.

Smart Cards Instead of Cash

SDi Laundry Solutions has long been on the cutting edge of systems that allow customers to use the Internet to do everything from pay for washing and drying through the use of Smart Cards, to creating cashless laundry rooms where no money ever changes hands. The effects are far-reaching. For one thing, since becoming 97% coin free, SDi has significantly reduced its carbon footprint, requiring fewer trucks on the roads collecting coins and cash. For another, clients no longer need to keep coins or small bills on hand in order to do the laundry. Instead, they can revalue their Smart Cards online using a credit card, and then just go to the laundry room, enter a PIN and add money directly to the Card. The money is then debited every time the card is used to run the machines.

Another big advantage is instant refunds that ensure that any problems you have using your Smart Card will be rectified immediately. Simply go online to SDiLaundrySolutions.com, click on Service and fill out an online Instant Refund form. A credit will be instantly added to your Smart Card.

Service Requests Via Text or Web

In the area of Service, new technology has made it much easier to make a service request. By simply texting your address and the machine ID number to a special text phone number, your service request will be received instantly. You can even scan or photograph the machine’s barcode with your Smart Phone and send a photo text message to 914-396-2220 and your request will be processed immediately.

Technology also affects how service technicians are notified, dispatched and tracked. Everything can now be done using smart phones, so that technicians get the work done and report back both successes and problems with any repairs. Keeping track of laundry rooms that need repairs, what parts are needed, and whether the problem has been solved, can all be done in real time, with the aim of having a minimum of down time on the machines.

A Collaboration Brings New Benefits

Last Fall, SDi joined forces with Coinmach, the nation’s largest laundry room service provider. This is a great development for SDi and its valued customers. Joining Coinmach will enable us to benefit from the resources of a nationwide organization, as we continue to deliver the high-touch personal service SDi is known for. Coinmach shares our vision for improved customer service, and has invested heavily in improved service call quality and response times.

Bob Doyle, Coinmach’s CEO, said, “SDi is a highly respected company in our industry, with great leadership, smart technology, and a stellar reputation in the New York metropolitan area.” He added, “Coinmach will benefit from access to SDi’s proven technology and established reputation; SDi benefits from Coinmach’s customer depth and geographic reach. This union represents a tremendous opportunity for both organizations to improve customer experience throughout our collective client base.”

The newly formed partnership of the two long-standing companies—Coinmach was founded in 1947, and SDI in 1952—is not only one of shared resources, but also one that represents shared cultural beliefs. In recent years, under Doyle’s leadership, Coinmach has made dramatic customer service improvements, adopting what Doyle calls a “Customers for Life” mentality. Investments in talent, training and technology have paid off, resulting in much improved service call quality, and service response times. “In many ways, partnering with SDi aligns perfectly with the direction we were already headed from a service standpoint,” said Doyle. “As we integrate SDi’s high-touch service standards with ours, I’m confident we’ll deliver an even greater customer experience.”

SDi and Coinmach share a genuine enthusiasm for our industry and remain bullish about its future. Bob has proven himself in this business many times over. I’m delighted to work alongside him and his team, as together we will take laundry solutions to an entirely new level. For more information call 800-945-WASH, visit SDiLaundrySolutions.com or email me directly at rgarfunkel@SDiLaundrySolutions.com. Thank you for being an SDi valued customer!

Web-based technology allows customers to revalue their Smart Cards online and run the laundry without using any cash. Learn more at SDiLaundrySolutions.com.

SDi Laundry Solutions: Better Than Ever

A lot has been happening since our new alliance with Coinmach last October. Joining Coinmach enables us to benefit from the resources of a nationwide organization, with the purchasing power and volume leverage that affords. We’ve had many changes in our organization, with some aspects of the business being merged with Coinmach’s systems. But after more than 60 years in business, there is no way I’m going to let SDi’s reputation for the finest service in the industry slip. We are committed to providing our customers with the same stellar personal service they have come to expect from SDi.

SDi continues to be a leader in Smart Card laundry systems, operating an almost purely coinless business, which allows us to stay “Green,” reducing our carbon footprint by keeping coin-collecting trucks off the roads. Our online Smart Card revalue system makes life easier for our customers, avoiding the hassles involved in needing to have the right cash on hand, struggling to get bills accepted into revalue machines, etc. Our instant Smart Card online refunds ensure that any problems you have using your card will be rectified immediately.

Bob Doyle, Coinmach’s CEO, shares our vision for improved customer service, and has invested heavily in improved service call quality and service response times. As Bob says, “In many ways, partnering with SDi aligns perfectly with the direction we were already headed from a service standpoint. As we integrate SDi’s high-touch service standards with ours, I’m confident we’ll deliver an even greater customer experience.”

We at SDi will continue to deliver the high standards of both service and equipment that our customers have always expected from us. We look forward to serving you into the future, and welcome your comments and suggestions about how we can make your laundry experience the best it can be. Please feel free to contact me directly at rgarfunkel@SDiLaundrySolutions.com or call us at 800-945-WASH. Thank you!

Ron Garfunkel, President/CEO of SDi Laundry Solutions, with Kamilah Ifill, Director of Client Relations, at the Buildings/NY Show last year. They are committed to providing the best possible service in the industry.