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Category Archives: Cyberserve

Advances in Laundry Room Technology Make Life Easier While Reducing Carbon Footprint

New technology, like real time washer and dryer availability and text notifications when your wash or dry cycle has finished, are making life easier for thousands of New Yorkers. Rather than being tied to the laundry room or constantly frustrated by finding all the machines in use, you can breeze through laundry day with a minimum of inconvenience.

Smart Cards Instead of Cash

SDi Laundry Solutions has long been on the cutting edge of systems that allow customers to use the Internet to do everything from pay for washing and drying through the use of Smart Cards, to creating cashless laundry rooms where no money ever changes hands. The effects are far-reaching. For one thing, since becoming 97% coin free, SDi has significantly reduced its carbon footprint, requiring fewer trucks on the roads collecting coins and cash. For another, clients no longer need to keep coins or small bills on hand in order to do the laundry. Instead, they can revalue their Smart Cards online using a credit card, and then just go to the laundry room, enter a PIN and add money directly to the Card. The money is then debited every time the card is used to run the machines.

Another big advantage is instant refunds that ensure that any problems you have using your Smart Card will be rectified immediately. Simply go online to SDiLaundrySolutions.com, click on Service and fill out an online Instant Refund form. A credit will be instantly added to your Smart Card.

Service Requests Via Text or Web

In the area of Service, new technology has made it much easier to make a service request. By simply texting your address and the machine ID number to a special text phone number, your service request will be received instantly. You can even scan or photograph the machine’s barcode with your Smart Phone and send a photo text message to 914-396-2220 and your request will be processed immediately.

Technology also affects how service technicians are notified, dispatched and tracked. Everything can now be done using smart phones, so that technicians get the work done and report back both successes and problems with any repairs. Keeping track of laundry rooms that need repairs, what parts are needed, and whether the problem has been solved, can all be done in real time, with the aim of having a minimum of down time on the machines.

A Collaboration Brings New Benefits

Last Fall, SDi joined forces with Coinmach, the nation’s largest laundry room service provider. This is a great development for SDi and its valued customers. Joining Coinmach will enable us to benefit from the resources of a nationwide organization, as we continue to deliver the high-touch personal service SDi is known for. Coinmach shares our vision for improved customer service, and has invested heavily in improved service call quality and response times.

Bob Doyle, Coinmach’s CEO, said, “SDi is a highly respected company in our industry, with great leadership, smart technology, and a stellar reputation in the New York metropolitan area.” He added, “Coinmach will benefit from access to SDi’s proven technology and established reputation; SDi benefits from Coinmach’s customer depth and geographic reach. This union represents a tremendous opportunity for both organizations to improve customer experience throughout our collective client base.”

The newly formed partnership of the two long-standing companies—Coinmach was founded in 1947, and SDI in 1952—is not only one of shared resources, but also one that represents shared cultural beliefs. In recent years, under Doyle’s leadership, Coinmach has made dramatic customer service improvements, adopting what Doyle calls a “Customers for Life” mentality. Investments in talent, training and technology have paid off, resulting in much improved service call quality, and service response times. “In many ways, partnering with SDi aligns perfectly with the direction we were already headed from a service standpoint,” said Doyle. “As we integrate SDi’s high-touch service standards with ours, I’m confident we’ll deliver an even greater customer experience.”

SDi and Coinmach share a genuine enthusiasm for our industry and remain bullish about its future. Bob has proven himself in this business many times over. I’m delighted to work alongside him and his team, as together we will take laundry solutions to an entirely new level. For more information call 800-945-WASH, visit SDiLaundrySolutions.com or email me directly at rgarfunkel@SDiLaundrySolutions.com. Thank you for being an SDi valued customer!

Web-based technology allows customers to revalue their Smart Cards online and run the laundry without using any cash. Learn more at SDiLaundrySolutions.com.

Cyberserve Laundry Rooms Are a Great Amenity: They Improve Quality of Life and Reduce Carbon Footprint

What is Cyberserve and what’s so special about it?

Cyberserve is what we call our coinless, cashless method of doing laundry:

• High-efficiency washers and dryers that run on Smart Cards, not quarters or dollar bills.

• Smart Cards that can be revalued by going to our website, using a credit or debit card, and getting a PIN code to punch into the Coded Value Adder in your laundry room.

• Eliminating coins and cash to add safety to your laundry room.

• Reducing your carbon footprint, because no longer do trucks have to drive all over town to empty the cash machines or quarter boxes.

• Reducing fuel and water usage with high efficiency washers and dryers that use much less gas, electricity and water than traditional machines.

• Using much less detergent, providing another way to save money.

“We appreciate SDi’s commitment to providing ‘green’ machines that cost less to run, and to making it easy for residents to re-value their Smart Cards online,” says Scott Rotblat, a Manhattan landlord and a green energy reseller.

Scott hired SDi to upgrade the laundry rooms in his Upper West Side apartment buildings.  “It helps me keep my building fully rented because my tenants feel they are living in a high class building at affordable prices because of this great amenity,” he says.

Louis Romano, who had SDi install a two-machine facility in his four-unit apartment in Northern New Jersey, adds, “My tenants love the fact that they don’t have to schlep their laundry into town. That makes the apartments more valuable, and helps me to keep the place full. I’m not as concerned about the income as I am keeping the place full and the tenants happy.”

Scott adds,  “Now we have new high efficiency washers and dryers, tables for folding laundry, a sink and nice lighting. Our tenants love it. The new machines run with Smart Cards and our tenants can access their accounts online, so they no longer have to worry about finding the right change.  In fact, our residents are using the laundry room much more often since the upgrade.”

Because the machines use less energy and water to run than the old ones did, the high-efficiency machines help Scott with his mission as both a landlord and a green energy reseller: to save money on gas and electric bills and to help reduce his buildings’ carbon footprint.

Find out more about Cyberserve by calling our office today. We’ll have one of our technicians come to your property to do an assessment and discuss your options. (800) 945-WASH (9274).

Scott Rotblat had SDi install new high-efficiency washers and dryers in his Upper West Side buildings. You can learn how Scott can help you reduce your gas and electric bills at viridian.com/arenergy.

Cyberserve: The Best Laundry Service in the Business

Lou Romano is pleased with the laundry room SDI installed for him at his 4-unit building in NJ.

What is Cyberserve? Cyberserve is the simplest way to operate a laundry room. Cyberserve makes operating a laundry room easy for residents, building owners, and property managers.

• Residents pre-pay online using their credit or debit card

• No need for coins or cash

• Residents can pre-pay along with rent or common charges

• Owners and managers never worry about collecting cash or coins

• Eliminates security issues of theft or tampering

Cyberserve works in ANY size building, from three units to three hundred units! SDI will come to your building and set up a laundry room at little or no cost to the property owner. Residents will be thrilled to have this on-site amenity, and owners can relax, because SDI will maintain and service the machines. No collections are needed, because residents use Smart Cards to run the machines, which are loaded by paying online with a credit or debit card. OR, property owners can offer pre-paid $10 or $20 Smart Cards to residents that they can buy any time from the landlord, or pay for along with their rent. Property owners pay a reasonable monthly fee to SDI for installing and maintaining the machines, and keep the rest of the laundry room income. It’s a WIN-WIN solution!

“The SDI machines are the best,” says Lou Romano, owner of a four-unit residence in River Edge, New Jersey. “I love the fact that I’m not counting quarters. I feel like I’m part of the new world of technology, especially when the checks come in.  My tenants are thrilled as well.”

“Your staff performed a difficult installation with zero problems and we were able to open the laundry room as promised to the tenants of this building,” says co-op board member Robert Blum. “Your team did a great job in welcoming tenants and teaching them how to use the equipment.”

Colleen Fay, one of our customers in White Plains, tells a story of how SDI staff helped her solve a problem in her laundry room: “I encountered a problem with one of the washers in my building which stopped in the middle of the cycle and would not restart. I called the “800″ number on a Saturday night about 9PM. The customer service people were very friendly, they suggested some things to try and then contacted a service rep who called me back within 15 minutes.  He told me how to get the machine open and then called me back to be sure I was able to get my clothes out of the washer. The following morning (Sunday) someone called me to be sure the problem was resolved and assured me I would be refunded for the additional use of the machine. So often these days customer service leaves a lot to be desired, but these folks did their job well. I wanted to thank you and them for their help.”

“SDI suggested we install Smart Card machines into our larger buildings, which we did. We increased the prices, increased revenue and SDI helped make the process totally smooth,” says Karen Fry of Columbia University.